"Technology is best when it brings people together."
Matt Mullenweg
The Strategic Advantage of Generative AI in Customer Support
Jun 25, 2025
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A recent McKinsey study revealed a game-changing insight for businesses worldwide: companies that have implemented Generative Artificial Intelligence (GenAI) in their customer service operations have reduced resolution times by up to 35%, while boosting customer satisfaction by 20%.
These numbers a...
